ORVIX CUSTOMER POLICY
What to do if the device has a manufacturing or conformity issue.
ORVIX honours the consumer protections and product-conformity obligations that apply to the sale. Any manufacturer coverage depends on the device, region and the manufacturer’s published conditions; ORVIX does not describe an unsupported international warranty as official local coverage.
Normal wear, accidental damage, misuse, unauthorised repair, loss, and damage caused by ignoring the published care or safety guidance may fall outside manufacturing-defect coverage.
Send the order number, a clear description of the problem and supporting photos or video through official ORVIX support. ORVIX will explain the inspection or next step before you send the device anywhere.
Last updated: 23 August 2026
