Returns & exchanges

14-day return window

Under the Egyptian Consumer Protection Agency guidance, a customer can generally request an exchange or return within 14 days of receiving the product without giving a reason, subject to the legal exceptions and the product remaining in the condition required by law.

Defective or non-conforming products

A defective product, or one that does not match the agreed specifications, can generally be returned or exchanged within 30 days of receipt under the same official guidance.

Start a request

Contact the official ORVIX support channel and include the order number, delivery date, the requested solution and clear information about the product condition. Do not ship anything back before ORVIX confirms the return route.

• •Keep the product, included accessories and packaging safe.
• •Do not remove or alter identifying information.
• •Refund handling follows the applicable law and the original payment method where required.